LyncWizard

Download Flyer (in German)

LyncWizard extends Microsoft Lync/Skype for Business with 4 additional functions:

  • Call Waiting Handling (busy on busy, forward on busy)
  • Hotkey Dialer
  • Contact Lookup (LDAP or webservice)
  • Run command/open URL on incoming call
  • Presence based call handling (Reject, forward calls depending on the presence state)

It works with Lync 2010, Lync 2013 and Skype for Business on Windows 7, Window 8/8.1 or Windows 10 (x86 or x64). It has to be installed on the client. No changes on Lync/Skype for Business Server are required. It also works with Office 365.

Call Waiting Handling

With the Call Waiting Handling feature you define how an incoming call should be answered while you are already on the phone. One of the following options can be chosen:

  • No action. The call rings as normal in Lync
  • Reject call. Send busy tone (busy on busy)
  • Handle as unanswered call. The call is handled like you have configured in Lync. Usually these calls are forwarded to your Voice Mail
  • Forward call to another phone number or contact (forward on busy)

Unlike with other busy on busy solutions, you not only can enable or disable busy on busy. With Lync Wizard you can in addition manage busy calls. An incoming call will be displayed on the screen for a second before it will be handled as configured. You find all information about this call in your conversation history in Lync and Outlook.
Screen shot Busy Calls menu

Hotkey Dialer

Every phone number which can be marked, can be dialed with the Hotkey Dialer in Lync Wizard. It works with most applications (Microsoft Office, text editors, mail clients, internet browsers, etc.) but not with all.

  1. Mark the phone number as good as possible. Too many characters before and or after the number will be ignored. Separaters chars will also be eliminated.
  2. Press the configured hotkey (default [F8]).
  3. A small popup window appears and shows the interpreted number for correction if neccessary.
  4. Press [Enter] or click to {Yes} to dial or [Esc] or {No} to cancel.

Screen shot Hotkey Dialer

Contact Lookup

LyncWizard may search the corresponding name and address for incoming calls with an unknown number. You can configure an LDAP data source or also web services.
Screen shot Contact Lookup

Run command/open URL on incoming call

On incoming call LyncWizard may execute a command or open an URL with the phone number as argument.
Screen shot Actions config form
For information how to configure, please follow the instructions of the Configuration Note "Actions on incoming call".

Presence based call handling

With this feature, incoming calls can be rejected or forwarded depending on the current presence state.
Screen shot presence oriented call handling configuration form

Languages

At the moment, the UI of LyncWizard is available in English, German, French, Spain, Portuguese, Italian and Chinese. Further languages way be available upon request.

Licensing

LyncWizard is not free. You can try all functions as long as needed for evaluation with a few users. If you deploy Lync Wizard in your company, a license has to be purchased. A license is valid for one or more SIP domains.

Price/User: CHF 6.00/EUR 5.75 (excl. VAT), minimum 20 user
Upgrade Protection (optionally) CHF 0.90/EUR 0.85 per user and year

For more information, please contact us by mail to sales@lyncwizard.com.

Support

For support please check the support page.