Support

Please first read the following FAQ. If you still have questions, contact us by mail to support@lyncwizard.com. Don't forget to add debug log file and to describe your problem and which steps are needed to reproduce the issue. We will answer as soon as possible.

Enable Debug Logging

To get a full log file, please activate Debug Logging. Right click to Systray icon and choose menu option "Settings". In tab "General" you find check box "Enable Debug Logging", please make sure, this is activated. If you have activated this check box, please restart Teams Wizard. From then on, you get a detailed log file in your personal Temp folder (C:\Users\<username>\AppData\Local\Temp). Log file is named TeamsWizard.log.

How to enable debug logging

FAQ


Microphone is muted when calling

Q: Hotkey: Microphone is muted when making calls via Teams Wizard and can unmuted first after call has been answered.
A: This is a known issue with new Teams client and happens with all kinds of calls initiated from an external application like Outlook contacts, tel:-links or also via Teams Wizard. Teams Wizard use same API as classic Outlook does. Please check following links for more information:
 

Hotkey dialer create 2 calls in parallel with new Teams V2 client

Q: Hotkey: Teams makes 2 calls to same target in parallel. First call disappears immediately after starting, in your headset you can hear "Call End" sound, while 2nd call window appears. It looks like all is fine. On target side, first call rings, 2nd call will be handled depending on the configuration how to handle a second call (forward on busy, busy on busy, call waiting,...). Maybe your second call is forwarded to voicemail or you get a busy notification.

Callee may answer first call, in this case, call will be immeditely disconnected.
In Teams' call history, 2 calls are reported at the same time.
A: Please check this Tech Community post: Calling from Outlook contact create 2 calls in parallel for a workaround or a solution. Feel free to open a Microsoft Ticket for issue with calling from Outlook. Teams Wizard use same API as Outlook does. If issue is solved for calling from Outlook it is also solved for Teams Wizard Hotkey.
 

Hotkey dialer no reaction

Q: Hotkey: No call gets started. In TeamsWizard.log, making call is reported.
A: Since MS Teams Client version 1.6.00.18681 published July 12, 2023, this feature is broken. A fix has been published by Microsoft mid of August 2023, so it should work again. Version 0.5.3 and 0.6.0.RC4 contain an option to bypass this API in case same issue happens again. If option "Use legacy dial method" in Settings or on Hotkey Dialer Form apperaing after pressing Hotkey (default F8) is activated, API is not used.

Teams Wizard uses same API as Outlook does for dialing. Please verify, if you can make a call to a phone number from an outlook contact card. This will not work too. Calling a SIP address instead is still working.
Currently, we have to wait, until Microsoft fixes this issue in MS Teams client. As soon, as dialing from Outlook is solved, Teams Wizard's Hotkey Dialer will also work again.

Please also check this Tech Community post: Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681.
 

Limited functionality

Q: Hotkey: Teams always ask, if I want to dial this number.
Teams Wizard does not react in configured actions.
A: Both topics have probably the same reason. Teams is not you default IM Application. Please verify, if following check box is activated:
MS Teams Application Settings, General, "Register Teams as the chat app for Office". If not, activate this checkbox and restart all office applications or even better logoff and logon again.

Please also verify, if you can see presence state in installed Outlook app on this machine. Teams Wizard uses the same API as Outlook does.
 
Q: I have installed MS Teams machine wide with ALLUSER=1 and ALLUSERS=1. Actions do not work at all and Teams always asks if I want to dial a number after using hotkey.
A: Machine wide installations of MS Teams have a known issue regarding Office presence integration. Please verify, if you can see presence in Outlook. If not, Teams Wizzard cannot run properly as well. It uses the same API as Outlook does.
To fix this, all registry settings for this COM API need to made manually:
  1. Download FixTeamsPresenceInOutlook_v1.00.reg file and store it locally.
  2. Open downloaded Reg file in a text editor, scroll down to the end and verify, if installation path to uc.tlb and uc.win32.tlb is correct (with double back slash). Modify it, if necessary, keep in mind to double backslashes. This file is only valid for x64 machine wide installations, not for 32 bit (x86).
  3. Double click this file or import in Registry as a local admin.
  4. Restart your computer and try again. Please verify presence state in Outlook as well.
In case it still not work, please verify, if Teams is your default chat app (see question above).
 

Deployment

Q: How can I deploy Teams Wizard and predefine configuration
A: Please follow this guide lines:
 

Contact Lookup

Q: I never get a balloon with the caller address.
A: Please check, if Teams Wizard can connect to your data sources.
  • Please check, if your proxy allows Teams Wizard to connect to internet in case you use a web service.
  • Check your RegEx for every data source. Does the caller number match to the RegEx? Is RegEx correctly defined? Check your RegEx with an online RegEx tester.
  • Check the log file TeamsWizard.log in your personal Temp folder to see, what happens.
  • An easy way is to check the whole process is: write down the caller number in notepad, mark the number, press [F8] (or the defined key for Hotkey Dialer). The Hotkey Dialer dialog opens. Click on "Contact Lookup", Teams Wizard search for the address like for an incoming call.
 
Q: How to configure External App for Contact Lookup.
A: Please check following Configuration Note "Contact Lookup External App" for more detals.
 

Hotkey Dialer

Q: No reaction if you press the Hotkey (default F8).
A: There are two possible reasons. Please check Debug Log file to get more details, if pressing hotkey is logged or not.
  • If you have other application started, which capture configured hotkey. VMWare VSphere Client is a tool like this. Please configure an unused hotkey combinatiuon in Teams Wizard.
  • Highlighted text before you press hotkey does not contain a phone number or numbers are not recognized as a phone number.
 

Actions

Q: How to configure actions on incoming calls in Teams Wizard?
A: Please follow the Configuration Note "Actions on incoming call".